Reviews

I took my vintage 1993 Japanese Toyota Hiace camper van to J&H Automotive to have them do an overall diagnostic check, as this van came directly from Japan and had no service records. They replaced my timing belt, found an oil leak which they repaired, replaced my faulty auxiliary battery, and did routine maintenance (oil change, fluids, filter changes, etc). I was so impressed by the thoroughness of their diagnostic check, getting replacement parts, which are typically hard to find, in a very timely manner, and their rates were very fair and reasonable (they actually charged me less than the original quote which was a pleasant surprise). All of the staff were very professional, friendly, and stayed in close communication with me. I would highly recommend them to anyone, and I’m thrilled to have found them. I will absolutely continue to go to them for any repairs and regular maintenance that I need done on my van in the future!

Had transmissions issues while traveling in the area for work and J&H automotive was just down the street and was super helpful in doing a quick diagnostic to make sure if was safe enough to drive back to Portland. Super helpful and kinda, even helped me back out with a trailer.

Excellent service! I had an emergency with my vehicle and called J&H at 2:00 PM on a Friday afternoon. I needed my vehicle back ASAP. They said they would take a look at it that same day. I had my vehicle towed to J&H at 3:30 PM and picked it up at 6:45 PM same day. They stayed after closing to finish and waited for me to pick it up. It was clear from the get-go that they wanted not just my business, but to actually help me with in an emergency. Well, they really did help me, and they certainly earned my business! Five stars, all day.

I dropped my vehicle off for diagnostics and clearly explained all of the issues it had been experiencing, along with the repairs, testing, and troubleshooting that had already been completed. My vehicle sat at the shop for nearly two weeks, and throughout that time the only communication I received came from me having to call for updates. I was initially told the diagnostics would cost a couple hundred dollars, but I was ultimately charged $590. After having my vehicle for two weeks, they were still unable to properly diagnose the issue. To their credit, they refunded $200 in an attempt to make things right, which I appreciated, but I was still left with a large bill and no answers regarding my vehicle's problem. What is especially frustrating is that the shop publicly states in Facebook comments that they do not charge to look over vehicles, yet I was charged hundreds of dollars for diagnostics that never resulted in a diagnosis. My experience was disappointing due to the lack of communication, the unexpected cost, and the fact that no diagnosis was provided after such a long wait. I cannot recommend this shop based on my experience.

I stopped at J&H Automotive in Tangent because my break light was on, and I was having a harder and harder time braking. I went in and explained the situation to Tyler, who grabbed his meter and a bottle of brake fluid. Bless him.. He filled up the reservoir, told me to pump the brakes a few times, and sent me on my way. Thank you, thank you.. I made it safely home to Eugene.

Excellent service and very quick! Great group of guys and easy to talk to! All in all I couldn’t complain. It felt a bit expensive, but to be fair you can’t put a price on safety! Thanks guys!

As always j & h was friendly, efficient & knowledgeable.

J & H are always friendly, helpful, and honest. The work is done correctly. They make it easy for me!!

Great communication, great prices, detail oriented. Gladly go back for all my automotive needs