Tangent and Albany Auto Repair

Performed a minor alignment on my lowered Fiesta st. Quoted $75 over the phone. Charged $128.32 when I picked the car up, a 60 percent increase. Didn't touch camber and one side is half a degree more than the other, which will wear the edges of my thousand dollar michelin tires. Pretty upset overall. They charged enough to do it right and chose to skip an important step in the alignment.

Performed a minor alignment on my lowered Fiesta st. Quoted $75 over the phone. Charged $128.32 when I picked the car up, a 60 percent increase. Didn't touch camber and one side is half a degree more than the other, which will wear the edges of my thousand dollar michelin tires. Pretty upset overall. They charged enough to do it right and chose to skip an important step in the alignment. When given the opportunity to correct the situation, the underqualified technician and service adviser actually yelled at me. Car started at -3.0*, I requested between -1.5*/-2.0* front camber and the technician gave it -1.3* just to be rude. I didn't spend $4k on suspension for cleetus the dropout to think he knows best, and if they didn't want to align it to my specs they should have said so. I have been in the auto repair industry for 16 years and this is the worst experience I have had with another shop. I was told to just shut-up and pick up my car, and not a word was said when I picked it up. Wild experience. Dishonest and unqualified.

Perfect and fast!

We appreciate the thorough assessment and communication about our vehicle

I cannot say enough about the great service at J and H. Jason, Heather, Tyler, Ben and all the mechanics are top shelf. They go above and beyond to keep my truck in tiptop shape for hauling my horses. They are reliable, responsive, helpful, cheerful, and they always follow through on any concern I have. They have a super warranty service. And always provide any service under warranty without hesitation. I can’t imagine doing what I do without Jay and H auto on my team.

The routine bumper to bumper safety check done each time the oil is changed has kept me from having to call roadside assistance - get the problems corrected before they become a big issue. Additionally, I don't have to wait for work to be completed on my F150 since someone will cheerfully bring me back home and then come back out to take me back to collect my pickup when the work is done. Heather is a gem about keeping me on track for routine maintenance...I so appreciate J & H Automotive and won't go anywhere else!

J&H are the best, their work is above and beyond, and the cost is reasonable. Professional and courteous all the time. Thank you J&H Automotive

Jason and Heather treat you right.Their prices are fair and their mechanics are skilled.I have three vehicles and trust JandH with them.You can’t go wrong.

Our clutch went out on a Monday and they were able to schedule us for a Tuesday assessment when other shops were scheduling two weeks out. Meanwhile, our other car needed immediate assessment as our replacement vehicle and they scheduled us for that same Monday afternoon! When I spoke by phone with Heather (the owner) and asked her for help, she was able to recommend to me a great towing service able to bill my insurance without my having to go through the usual hours of Roadside Service coordinating. This community-oriented shop is generous with its time and the staff genuinely cares about my needs. Tyler in front office and Ben in repair have been kind and patient with my many (many) questions and share information about our vehicle's needs without reservation. Listening to Heather in-person "speak shop" with the staff and conversing more with her about her business background has proven to me J&H operates on good foundational principles. Just today, Ben spent more quality time with me trying to troubleshoot a fuel-smelling leak on the running car that my family is relying upon. I have found the best place to take our vehicles for their repair and maintenance needs. It is wonderful to have this sense of security. Thank you so much, J&H Automotive!

Excellent service and kind staff. Not knowing much about cars myself, I was encouraged to ask questions and they set me up with all info I needed. Will be returning for future car services.